RingCentral for Microsoft Teams
Powerful and reliable telephony for Microsoft Teams
Trusted cloud calling perfectly integrated in Teams
Bring reliable advanced calling, SMS, fax, AI conversation intelligence, and more into your Microsoft Teams mobile and desktop apps — no Teams Phone license required.
Cost-effective, robust cloud calling
Embed RingCentral’s telephony, SMS, and fax into Teams - no Teams Phone license needed.
Business continuity for communications
Access RingCentral's 99.999% reliable service from anywhere during unexpected service interruptions.
AI-powered communications
Unlock conversation insights to transform workflows
in Microsoft Teams.
Transform Microsoft Teams into a communications powerhouse
Reliable, advanced, integrated calling
With a track record of five consecutive years of 99.999% uptime, RingCentral is a reliable and trusted business communications partner. Advanced telephony features like heads-up display and call routing enhance the experience for both your customers and employees.
Unify all your communications
RingCentral seamlessly integrates with Microsoft Teams, offering unified communications with a single number for calls, texts, chats, and faxes. Access voicemails, transcriptions, and call recordings without switching apps. Analytics help optimize performance, while simplified multi-site administration makes expanding to new locations easy.
Versatile Teams calling choices
Bring telephony, SMS, fax, and more into Microsoft Teams with the embedded app – no Teams Phone license needed.
RingCentral Direct Routing - built, managed, and owned by RingCentral - works behind the scenes to power reliable calling and an expanded global reach, all while users leverage the familiar Teams interface.
RingCentral Direct Routing - built, managed, and owned by RingCentral - works behind the scenes to power reliable calling and an expanded global reach, all while users leverage the familiar Teams interface.
Early access preview
Coach teams towards consistently better calls
RingSense in Microsoft Teams empowers customer-facing teams with shared insights, turning every interaction into an opportunity to deliver better employee and customer experience. Leverage collective knowledge to boost performance and collaboration, close deals faster, and drive revenue growth across your entire sales organization.
RingCentral is trusted by over 400,000 businesses of all sizes
Our new phone system had to be easy to use, mobile, known for reliability, and it had to integrate seamlessly with Microsoft Teams. We investigated a lot of companies, and only RingCentral checked all the boxes.
Anca Preda, Vice President of IT, The Minto Group
300
employees migrated to RingCentral in a single day
Costs
after removing old hardware and canceling phone maintenance contracts
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See the RingCentral for Microsoft Teams integration in action
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INTRODUCING RINGCX
RingCX Direct Routing for Microsoft Teams
Blend the RingCX contact center experience seamlessly into Microsoft Teams, allowing users
to make and receive calls without switching applications.
INTEGRATIONS
The broadest set of telephony integrations in UCaaS
Get the flexibility to embed RingCentral where you work or to make your Microsoft 365 apps even more powerful.
Supercharge productivity without app switching
Highly reliable telephony
Integrate a 99.999% reliable cloud phone into Teams
Business SMS and eFax
Send text messages and faxes without leaving Teams
Business continuity and redundancy
Access RingCentral even when Teams is unavailable
Market-leading analytics
Advanced call analytics without a pricey PowerBI license
Compatible with all Teams apps
Connects with Classic, New, desktop, mobile, and web apps
Integrated beyond Teams
300+ pre-built integrations & APIs for custom integrations
Microsoft-certified Contact Center
Maximize agent productivity
Expand your global reach
Local telephony for 46 countries in Teams from a single provider
Advanced call capabilities for Teams
Heads-up display, call queue management, and more
Do more from one AI-powered platform for business
AI Phone System
The world’s most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.
AI Contact Center
Create effortless customer experiences across every channel with our AI-first contact center solutions.
AI Events
Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.
AI Sales Intelligence
Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.
Frequently asked questions
Microsoft requires users to have a Teams Phone license to make an external call using the native dialpad. A Teams Phone license may be purchased as an add-on to your Microsoft 365 license. Users can also upgrade to an E5 license, which includes a Teams Phone license. Alternatively, organizations can leverage a solution like the RingCentral embedded app, which enables external calling in Teams without the added cost of a Teams Phone license.
Microsoft does not offer SMS as a service through Microsoft Teams. However, you can choose a third-party provider like RingCentral to integrate SMS into Teams. Factors to consider when choosing the third-party SMS provider for Teams include the reliability of the provider, if they offer a single number for phone, SMS, and fax, MMS capabilities, and the ability to send group text messages in Microsoft Teams.
Microsoft does not offer eFax as a service through Microsoft Teams. However, you can choose a third-party provider like RingCentral to integrate eFax into Teams. Factors to consider when choosing a third-party eFax provider for Teams include the reliability of the provider, if they offer a single number for phone, SMS, and fax, pricing models, and ease of use.
Many users have switched to using Microsoft Teams as their primary business phone platform. However, many still prefer using desk phones for calls. Solutions like RingCentral for Microsoft Teams offer flexibility to satisfy both preferences. With the RingCentral for Microsoft Teams integration, organizations can embed RingCentral’s telephony into the Teams app for seamless calling. Additionally, RingCentral is compatible with hundreds of desk phones, meeting the needs of users who prefer traditional desk phones.
Resources
Datasheet
7 reasons you need a third-party telephony integration for Microsoft Teams
eBook
Why everyone benefits when you pair RingCentral with Microsoft Teams
CUSTOMER STORIES
How FE Fundinfo accelerates expansion with RingCentral for Microsoft Teams
Get started with RingCentral for Microsoft Teams today