AI Real Talk Webinar - ON DEMAND

AI Innovations for Seamless Customer Experiences

RingCX Unveils New Innovations for Contact Centers

The RingCentral RingCX dashboard in display on a monitor screen with inserts of the Sentiment Analysis feature and chat support window

Overview

About this webinar

Join RingCentral and our expert speakers to see the latest AI innovations for RingCX and jumpstart your journey towards effortless customer experiences. Plus, Blake Morgan, a leading CX futurist and book author, will share insights from her newest book “The 8 Laws of Customer Focused Leadership.”

This is your opportunity to learn more about how to create a customer-first mindset for your business, while empowering your business with the latest solutions to execute your customer experience strategy.

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KEY TAKEAWAYS

01 Effortless Customer Experiences: Streamline customer interactions with AI.

02 Enhanced Agent Performance: Empower agents with live assist and AI-driven coaching.

03 AI-Driven Insights: Gain actionable insights into your operations.

04 Increased Customer Satisfaction: Boost satisfaction scores through personalized experiences.

Speakers

Customer Experience Futurist

Blake Morgan

Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. Blake has taught courses at Columbia University, Rutgers Executive MBA program and UC San Diego. She is an instructor for LinkedIn Learning.

Chief Innovation Officer, RingCentral

Kira Makagon

Kira Makagon, Chief Innovation Officer at RingCentral, leads the company's innovation, go-to-market strategy, ventures, and marketing. She has played a key role in RingCentral's growth from pre-IPO to over $2.4 billion in annual revenue. Makagon has led market-leading innovations, including RingEX, the open platform, and RingCX, and has shaped RingSense AI. She holds a computer science degree and an MBA from UC Berkeley and serves on the boards of Calix and the American Technion Society.

SVP of Customer Engagement, RingCentral

Jim Dvorkin

Jim is the Senior Vice President of Customer Engagement at RingCentral, where he is responsible for the company’s customer engagement and contact center technologies. Jim has spent more than 20 years in operational and engineering roles. Prior to joining RingCentral Jim was a COO at Mirantis, a leading provider of open source private cloud management technology. Jim was also a CTO at Five9, a market leading cloud-based contact center company where Jim was managing engineering, data center operations, customer support and implementation.

CX Strategic Director, AllThingsCX

Chris Holt

As CX Strategic Director for AllThingsCX, Chris focuses on their customer experience practice. Chris works with organizations looking to gain the most from their investment in technology while ensuring they have the capability to provide exceptional experiences. Having over 20 years in telecommunications & customer experience with a deep understanding with systems such as NICE and RingCentral, Chris has seen many changes across the industry. There isn't a role he hasn't done to further support creating the most optimal customer experience!

Director of Communication Systems, Autopay

Bill Heep

Bill has worked in contact centers for over 29 years, ever since graduating from the "Harvard of the West", University of Northern Colorado. He has been the Director of Communication Systems for the last 4 years at Autopay. Prior to Autopay, Bill worked for Harland Clarke, CitiFinancial, and Centrix Financial. Bill has worked with many different systems and platforms over the years. He is proud to be considered a subject matter expert in the CX industry.

Director of Operations, Client Contact, Husband and wife law firm

Joe Phelps

Since 2020, Joe Phelps has managed telephony operations at a personal injury law firm based in Phoenix, Arizona. For this medium-sized business, Joe is a super admin on the firm’s RingCentral account. For the past 12 months, the firm has used RingEX, RingCX, and RingSense in its daily operations.

VP OF CX PRODUCT MARKETING, RINGCENTRAL

John Finch

John Finch leads product marketing for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at RingCentral, Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.

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AI Real Talk Webinar - ON DEMAND