What is RingCentral Professional Services?

Professional Services helps guide our customers through the many points of the cloud adoption lifecycle: consultation, UCaaS and CCaaS implementation, VoIP phone system adoption, configuring custom workflows, customer and user onboarding, ongoing support, managed services, and more. We understand the ins and outs of business communications, and believe that by opting for complete RingCentral technology adoption & usage, you get the right communications tools to help you achieve your business goals and provide the best customer experiences possible. We have the migration expertise and resources to assist you in using the functionalities of call routing and IVR systems, eFaxing, real-time SMS, team messaging, video conferencing, phone calls, CRM integrations, and various cloud-based contact center solutions.

What are the benefits of RingCentral Professional Services?

RingCentral Professional Services is designed to make cloud services simpler to deploy, use and manage. Our decades’ worth of cloud telephony and contact center experience can be used to your advantage, and when you do, here’s what to expect: Faster deployments and ROI realization - Get installed and use your software faster. Accelerate your ROI and investment, make business leaders happy. We remove complexity and headache of migration for our customers. Our expert consultants seamlessly port your phone numbers, deploy communications solutions, migrate legacy on-premise PBX systems, ensure rapid cloud phone system implementation, and set up a mirage of business apps integrations that keep processes running smoothly. For contact center deployments we can assist with agent administration, creating your Contact Center IVR, configuring WEM and ACD, call flow scripting, API development, telephony implementation, IT Infrastructure/Network Setup, as well as deliver training for agents, admin and managers. Peace of mind - As the leader in cloud telephony and contact center, RingCentral is the most experienced integrated UCaaS & CCaaS provider in cloud communications deployments. RingCentral professional service experts deeply understand the complexities of both the UCaaS and CCaaS products. This understanding allows us to steer each customer to realizing the highest value from these tools. Improved productivity and efficiency - We help companies find new ways to increase productivity and efficiency with these tools. We work with you every step of the journey—from planning, implementation, and deployment to management, training, and customer support. You will realize the benefits of UCaaS and we can support hybrid PBX deployments, application customization, integrations and more. Personalized assistance - To ensure you receive the most suitable communication and team collaboration tools, we take the initiative to offer high touch services including end to end project management with a playbook to optimize your new communications system’s configurations and performance. Better admin and user experiences - You can opt for personalized in-person onboarding and user training, but you will also get access to on-demand user and IT admin level training and knowledge transfer. This includes helping you as an IT admin learn how to create customized user profiles and setting up your custom business phone systems ring, how voicemail-to-email works, how call queues are handled, how phone numbers are managed, and more. We can help you set up caller IDs, auto-receptionist, call routing, call forwarding, power dialing, and other phone service configurations. Managed service ongoing enterprise support - Your customer’s expectations are higher than ever, making RingCentral one of the most important investments in your tech stack. Let us provide you with the VIP support experience including full outsourcing of day-to-day management of your UCaaS and CCaaS applications. This will help you reduce OPEX, increase coverage, ensure response time guarantees, have tailored proactive monitoring, and enjoy 24/7 support.

Who can take advantage of RingCentral Professional Services?

A leader in unified communications, RingCentral offers professional services for our RingEX, Rooms, and Contact Center product lines. For customers across all segments and geographies (US, CA UK, EU, AU, and LatAm), across their lifecycle, from consultation to lifecycle support. Our offerings include basic remote implementations for the tech-savvy all the way up to onsite, full service deployments designed for customers deploying integrated UCaaS and CCaaS in a complex, global environment. All industries use our Professional Services. We offer professional services for all our product lines including RingEX , Contact Center , Rooms and more!

Who generally uses RingCentral managed and enterprise support services?

RingCentral managed and enterprise support services are ideal for large businesses that have multi-locations, custom integration needs, remote workforce, no dedicated IT resources for UCaaS or CCaaS tools, or advanced integrations. Managed services in particular is popular with organizations going through change management, rapid growth, globalization, M&As or large complex operations and tech stacks.

How do I know if RingCentral is a match for my business needs?

The market for unified communications service providers is vast, and every single one offers its own packages, features, and pricing. Remove the guesswork from your decision-making process, and allow RingCentral to take care of the planning, designing, and deployment of your RingCentral communications system. With a proven track record in providing top-quality collaboration solutions to small businesses and enterprises, we are confident in having the most suitable communications platform for you. Our RingCentral product catalog features everything you would need to achieve business outcomes quicker—from deskphone and softphone calling, video meeting, and business SMS to internet faxing, audio conferencing, and internet calling. What’s more, with RingCentral Professional Services, you pay only for what you need (a la carte model pricing). Whether you require the guidance of an implementation advisor or need full-service onsite deployments, we have you covered. Contact the RingCentral sales team for more information about what we have to offer.

RingCentral Global Services & Solutions

A full suite of services for every business

Get everything from pre-deployment strategizing to ongoing paid support, managed services, and training.

Get pricing

Employee received a message about RingCentral data migration status

Loved by customers around the world

Read customer stories

Availability across all our products

Get advanced support and services for RingEX, RingCentral Contact Center, third-party integrations, and more.

Remote, onsite, and hybrid support

Our flexible delivery model offers everything from basic implementations to large-scale global deployments.

For all business sizes and regions

We can help regardless of the complexity and size of your operations or where you are in the world.

Tailor-made migrations for businesses of every size

CONSULTING SERVICES

Get up and running quickly

CONSULTING SERVICES

Get up and running quickly

Planning and assessment

Receive strategic pre- and post-deployment planning to ensure business continuity and take advantage of existing investments.

Lifecycle consulting

Get customized recommendations from experts to optimize your setup and grow.

Training and support

Access to RingCentral University with live engagement for admin and end-user training sessions.

Employee receives a migration update from RingCentral deployment team

IMPLEMENTATION SERVICES

End-to-end implementation

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IMPLEMENTATION SERVICES

End-to-end implementation

Stress-free migrations

Get full deployment support, including design configuration and automatic data extraction.

Interruption-free deployment

Deploy gateways without interruption to ensure your devices stay online and embed RingCentral into the apps you rely on.

Secure your investment

Take advantage of advanced support, Managed Services, and access to expert guidance from RingCentral engineers.

Pick the perfect plan

Choose from basic to high-touch customized support packages.

Standard Support

Get scripted and Q&A-based support, included for free with your product license.

24/7 Support
Helpdesk to Helpdesk support
General 800 numbers
Scripted Break/Fix
Best effort service levels
Cost included in license entitlement

Advanced Support

Resolve complex issues quickly and provide prioritized expert assistance.

24/7 Support
Designated TAM
Direct to Tier 2
Service-level objectives
Designated 800 numbers
Break/Fix
Elevated Service Reviews
Simple MACD
eBonding Available
Incremental cost based on license entitlements

Managed Services

Extend your IT team with admin and management support.

24/7 Support
Service desk support
Tier 1 and Tier 2 Break/Fix
Administration and Complex MACD
Service Delivery Manager
Monthly performance reporting
Quarterly stewardship meetings
eBonding available
Incremental cost based on license agreements

Hear from our customers

RingCentral Professional Services has done an amazing job making this rollout smooth and getting our team up and running quickly.

Bala Nibhanupudi, Chief Information Officer, First Bank

30%

Savings on overall phone costs

100+

Branches successfully rolled out

Products used:

Contact center

Phone

RingEX

Message

Explore all our AI-powered products

Bring your employee and customer experiences together with reliable AI communications.

RingCentral's calling feature on mobile app

Business Phone

The world’s most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.

Learn More

Contact Center

Create effortless customer experiences across every channel with our AI-first contact center solutions.

Learn More

Events

Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.

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Conversation Intelligence

Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.

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Questions? We’ve got you covered.

Business Challenges

High or hidden existing support costs
Lack of internal expertise to support and maintain new platform
Challenge & cost of maintaining technical SME staff
Inability to focus on value initiatives
INability to quickly scale
It is not a core focus of the business
Lack of standardization with tools and processes

Customer Benefits

Predictable operating costs
Expert support for improved outcomes
Transfer of risk out of the business
Higher service levels that scale with growth
Ability to focus on core business strengths & business value initiatives
Quicker Issue Resolution & Higher Service Levels
Simplified Change Management
Scalability & Agility

Expert Advisor provides a designated technical expert available on-demand* to act as a trusted partner and advisor to the customer. This includes evaluating the current solution, providing best-practice recommendations and options for improving efficiencies, providing focused training, and advocating for the customer.

We offer support and services across our product suite, such as:

RingEX

- Advanced Support
- Managed Services
- Expert Advisor
- Notifications Plus
- Program Management

RingCentral Contact Center and RingCX

- Advanced Support
- Managed Services
- Expert Advisor
- Jack Henry Integration
- Cloud Relay
- RingCX Implementations

RingSense

- RingSense for Sales
- RingSense for RingCX

3rd party Integrations and APIs

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RingCentral Global Services & Solutions

A full suite of services for every business

Loved by customers around the world

Availability across all our products

Availability across all our products

Remote, onsite, and hybrid support

For all business sizes and regions

Tailor-made migrations for businesses of every size

Get up and running quickly

Get up and running quickly

Planning and assessment

Lifecycle consulting

Training and support

End-to-end implementation

End-to-end implementation

Stress-free migrations

Interruption-free deployment

Secure your investment

Pick the perfect plan

Standard Support

Advanced Support

Managed Services

Hear from our customers

30%

Savings on overall phone costs

100+

Branches successfully rolled out

Products used:

Explore all our AI-powered products

Business Phone

Contact Center

Events

Conversation Intelligence

Questions? We’ve got you covered.

Why do businesses choose Managed Services?

What is an expert advisor?

What are your portfolio offerings?

Interested in