MedCare
The leading home/durable medical equipment provider uses AI-powered RingSense for Sales and RingCentral Contact Center to dramatically improve the patient experience.
Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win.
Our agents are getting to know the staff of the local offices where they’re scheduling patients, and even getting to know the patients themselves. That means we can create the feel of a small practice, rather than an impersonal, outsourced call center.
One day you’re on a RingCentral Video Happy Hour seeing your coworkers face-to-face. The next morning, you’re texting them a question through the RingCentral Team Messaging app. Now they know you, they’ve laughed with you, and they want to help you. That’s the power of this platform.