When you think of your local library, you might not envision state-of-the-art technology or the place to learn how to use your mobile device. But for the Northbrook Library outside of Chicago, Ill., they serve a community of 33,000 residents with not only books but free movies, children and adult classes, technology lessons, and Wi-Fi, among other programs.
The culturally diverse but affluent community members also visit Northbrook for access to specialty tools and technology they may not have at home, including laser cutters, 3D printers, CNC machines, embroidery and sewing classes.
Behind the scenes, however, the library struggled to facilitate their popular events due to outdated communications systems. Their aging PBX telephone system was reaching end-of-life status, leaving their staff of 120 without extensions or voice mail.
“People expect us to be cutting edge, not bleeding edge, and bring them access to make their lives richer or highlight new services. This requires continual staff training, which was challenging.” Executive Director Kate Hall said of their inability to host adequate technology in the library.
