When someone receives a life-changing diagnosis—an acute illness, an autoimmune disease—the recommended treatment often includes medication infusion therapy. Rather than receive these infusions in the cold, clinical setting of a hospital, many patients choose the more comforting environment of an ambulatory infusion center (AIC). One of the most successful AIC operators in the US is Palmetto Infusion Services.
Because their patients are typically suffering from chronic conditions, the team of experts at each Palmetto Infusion facility knows they can’t offer a cure. But what they can offer—what the company has been perfecting for more than 20 years—is a place for treatment that feels safe and comfortable, where patients and their care teams work together to create a path to wellness and an improved quality of life.
Palmetto Infusion’s pioneering work in establishing a welcoming treatment environment, offering many of the comforts of home, has helped the company grow exponentially. Today, in fact, the company is one of the country’s largest independent AIC operators—delivering care to 9,000 patients at more than 20 treatment locations across South Carolina, North Carolina, Georgia, and Alabama.
When Palmetto Infusion’s IT team asked their longtime phone-system provider for help adding capacity to their existing telephony infrastructure, the owner’s recommendation served as a shot in the arm to find a more scalable solution.
