Tarrytown Expocare
Tarrytown Expocare Pharmacy uses AI Sales Intelligence to analyze more Customer Success calls than ever and improve both agent coaching and customer retention.
When we found out that we could get all of those features [messaging, texting, video, and phone] from RingCentral for less than what we were paying for our analog phone alone, we knew it was time to make the move.
With RingCentral, we no longer have long hold times or multiple holds. We can do it all in one, keeping the customer engaged the whole time and even make alternative purchase recommendations as we’re responding to questions or heading to a certain product aisle. I’ve received a lot of praise from the sales team about how much easier it is to help customers.
RingCentral allows us to easily expand our communications system whenever the business expands and grows. It’s just so convenient. RingCentral’s team has just made it super simple and that makes it easy on me. The RingCentral system is great, but the people at RingCentral are even greater.