WomenTech Network
This global community uses RingCentral Events to host world-class online conferences and other events to help women build meaningful careers in technology.
When we acquire a company, my IT team has only 90 days to get them set up in our communications environment—no matter where they are in the world. With RingCentral, we beat that goal… by a lot… every time.
We had different platforms for telephony, instant messaging, and meetings, plus several regional telco relationships. RingCentral allowed us to consolidate it all into one solution.
If someone opens an IT ticket in our Salesforce ticketing system, it will automatically send that case to a RingCentral Video channel for IT, so we all get notified. That way, we don’t have to keep checking Salesforce to see if there are issues waiting for us.
We’ve begun transitioning our support teams to RingCentral Contact Center, to give them even more functionality and flexibility in terms of directing calls to the right people and the right places. This is one of the biggest changes we’ve made in years in how we do business globally, and RingCentral is a big part of making it possible.